Real money trade (RMT) of virtual goods for real-life currency is a future of 9Dragons. We trade RMT for COINS. Because virtual worlds are design like mirrors of real world many of the same issues of real life we found them out, in here. The coins are used to buy items from mall. Items from mall are so called ” products” in real life. It is well know in real life that every “product” comes with a description ( how to use it and terms : what is made of, ingredients, informations about the product).
The mall items, in 9Dragons, needs to have the same description like a real life product. If the description is not correct that means in normal terms that the customer is cheated. Surfing the mall for buying a female [eternity] costume I found 2 items that can not meet the legal requirements for a sale. Not all specifications are written on the product description. It is about : “Gold Dragon Patterned Top” and “Gold Fish Patterned Top“. All the others clothes have in the title (M) and (F), except these ones. For the others I could see the pictures, but for these no. Neither in the “More Info” rubric we don’t find which one is for male and which one for female. Dragon and fish ? F, M ? I bought the first one and surprise : it was male. My character is female and I can’t use it.
I check up the “TERMS OF SALE ” :
REFUND POLICY All Item sales are final.
I tried to find out where is written what happens when they make mistakes and they don’t provide the right informations about the products. Guess what…nothing. I engaged my RMT in this transaction, I was a good-faith customer, but because of the bad informations provided I could not get what I wanted. If the item can’t be refund, what about change it for the right one (female) ? There is no specifications about this in Terms of Sale.
GAMES AVAILABILITYAcclaim reserves the right to change virtual items, the pricing and availability inside our games without notice. Acclaim also reserves the right to discontinue any game at anytime for any reason.
Some point out the paragraph above. That one refers to items from games availability point of view. Acclaim said they can add or withdraw items, that is the meaning of “change” in that paragraph. I send a mail to Acclaim support, now I wait to see how they will fix this.
Conclusion : I paid money for something I can’t use due a “misinformation” ( I like to believe it is like that) of a product description from provider part. I hope Acclaim will deal with this very soon and will correct the informations from virtual shop.