Acclaim has a good handy tool to find out what community wants, what should be improved, on what points they should work. Unfortunately the survey is used in Acclaim just to talk about money and our needs for mall products.
Community is always on second place. Their needs are not so important as coins are. Some of the main issues that concern the community are known for several years : bugs, new content, pvp imbalance, svs bugs, low profile in communication with players… (was) the ad bar, now the premium users support, new events for players, new contests & so on. These issues should be the symbolic content of everything that Acclaim does. But it is not.
Acclaim should worship the community of gamers as leaders do, to maintain their functions and privileges. Community survey is not confined to an intention, but to trust. Community survey should determine the strengths, weaknesses,the knowledge rate of issues, community ‘agenda’, the right message, what is the most effective strategy in addressing to the community.
The great secret of online communities are focus groups. Even your image is bad and the issues are hard to deal with, you can change it, if you know what are the problems. Experience has shown that you can get exceptional results by working tenaciously.
I made a surgery for community. If you have time, answer the questions. I will post the result and interpretation after 1 week.
PS : my topic on 9dragons survey was deleted from 9dragons boards. Want to guess why?
And they set -up VGM[Olix] on this :
And the final…”banned”:
Someone pretends she/he is Historian :