When we saw this message, just some minutes ago, we could not believe what we just read:
To better support our premium players, we are changing our e-mail support to only be available to Coin buyers.
— Effective October 8th PST onwards, the e-mail support for all games will be limited to the coin buyers only.
— All the users who have bought coins in last 6 months will be eligible for the e-mail support.
— Players, who haven’t bought coins in last 6 months will have access to the Knowledge base, FAQ section and Message Boards.
— The players having issues with buying coins, registrations etc will be able to contact e-Commerce support at firstname.lastname@example.org.
— The list of the coin buyers will be updated regularly and any new coin buyers will automatically be added to the list.
— The e-mails sent to the support IDs after 8th October by non coin buying players will not be answered except email@example.com to which coin buying/registration related issues can be sent (any e-mails related to game specific issues by non coin buying players to firstname.lastname@example.org will be unanswered)
— Players who earned Acclaim coins in any contest etc will also be eligible for the e-mail support.
Acclaim made many mistakes in all these years, but this one is the biggest. In the last few weeks, Acclaim did a good work. They showed to their players, that they do want to change something for the game. But with this decision, 9Dragons and The Land of the Clans will die soon.
Even a VGM was not happy about this decision. I quote [VGM]Subzero:
Wow… Even I am surprised at this.
After a few steps in the right direction…
They turn around and start running in the complete opposite direction…
Well.. can anyone say Ad bar 2.0?
I am complete supporting all non paying players.
Even though I pay I believe this is unjust for the non paying community.
This post is sadly already deleted – What a wonder, probably by their own moderators. And he also saw it:
Wow… its seems as though I have already been censored
Yes, even as VGM you have to shut up when Acclaim want.
The times are getting indeed worse on 9Dragons. And I predict, they will destroy this game, which we all love. They will rape this game like a pervert old man.
Listen to my words, 9Dragons players & customers:
This game will go to hell, if we don’t force Acclaim to do the right thing. I got already an idea about a demonstration against Acclaim.
If you want to know more about that, stay tuned.
Legend – The Son of The Vagabond
EDIT: The discussion goes here further:
Nice to see some VGMs which are also against that.